When an existing customer asks you for a new product you need to use as much information to help decide what to do. Lending scoring encompasses behavioural scoring plus other data to give you the most accurate assessment possible. Read more…
Affordability modelling uses comprehensive Income & Expenditure information to determine optimal short-settlements, ongoing arrangements and IVA dividends after discounting for future cash flows and likely breakage rates. This allows you to determine your course of action; whether it is viable to pursue the debt, or accept a short-settlement offer, or IVA dividend, or use DCAs considering the necessary repayments to cover costs. Read more…
Application or acquisition scoring has become commoditised over the years, resulting in many factory built models. Our approach to predicting credit risk allows for creative use of the data available, avoiding an often less successful more formulaic method, without risking project timescales. Read more…
Through a combination of analytical segmentation techniques and technology driven treatment strategies we offer a low cost, highly automated model that uses personal interaction only where a positive outcome is highly likely. We deploy your policies and contact protocols in a way that brings you cost efficiencies whilst achieving optimal returns. Read more…
We apply a range of techniques dependent on the outcome, for example using roll-rates for short term forecasts but profiling cohort behaviour for a longer term view. This is particularly relevant with the current rise in bad debts and uncertainty around future economical and social behaviour. Read more…
Basel II is a complicated business. Whether you take the Standardised approach or the Internal Ratings Based (IRB) approach for assessing your credit risks, Jaywing offers a complete service to help you achieve Internal Ratings Based (IRB) status for your credit risks and stay on top of Basel II compliance. Read more…
Behavioural scoring is a powerful tool for ongoing management of any credit relationship. The score is built from all of your knowledge of the customer performance to help you in many areas; whether it be limit setting, risk-based pricing, or prioritising collections activity. Read more…
Our consultants are experienced, expert and pragmatic and understand the issues critical to running effective and efficient call centres. Services include call centre forecasting, MI, process design and perfromance enhancement. Read more…
People are the key to your business success and investing in their development will ensure that you stand out from the crowd, making a huge difference to how your customers and employees perceive you. Training from JaywingDMG develops effective skills and behaviour for all call centre agents, particularly in collections and sales and has been created using methodologies developed with our clients. Read more…
The Campaign Calculator is a web-based software tool that we have developed to work alongside our test design and evaluation methodologies. Read more…
We can help you plan resources by assessing historic behaviour coupled with your expectations from around the business, for example sales and collections volumes. Read more…
Behavioural scores are useful for general account management, but often by the time an account reaches internal collections you're no longer interested in a standard good / bad outcome. You can use collections scoring to rank customers by their propensity to repay the debt, or likelihood to make regular payments, or straight roll (never pay), or a host of other outcomes. Allowing you to make best use of your available resources. Read more…
Keeping track of the efficiency of collection strategies is vital to maintaining and improving recoveries. We can set up champion challenger strategies to give you insight into the performance of different communication channels, such as diallers, letters, SMS and emails for different customers. This means that you get unbiased results to base clear corrective actions on. Read more…
Communications Builder is Jaywing's proprietary batch campaign management tool. Read more…
Jaywing is full of experienced people who can help you find the right path. Our down to earth nature means we'll always be looking for practical ways to deliver improvements that make you money. Read more…
Having a structured approach to your communication plan for your customers, based on the customer journey, sets you up to make the most of each interaction and get the best returns from your customer base. Read more…
Credit Abuse is a term we use to describe 1st Party Fraud - never paids, early defaults - it isn't usually identified with traditional fraud tools. Using our bespoke credit abuse models means either avoiding lending altogether to high risk groups or tailoring terms to those who may have been economical with the truth. Read more…
Credit Analysis encompasses all types of non-modelling analysis needed by a credit team. This includes forecasting, provisioning, portfolio analysis, segmentation and process and data audits. We also have collections analytics expertise in areas such as strategy monitoring, DCA placement optimisation and debt pricing. Read more…
Credit teams in retail are confronting similar hurdles to those already faced and conquered by the financial services industry. Jaywing consultants and analysts use their experience gained in other sectors to help overcome these issues by applying a range of established techniques to any set of problems. Read more…
Credit teams in telcos are confronting similar hurdles to those already faced and conquered by the financial services industry. Jaywing consultants and analysts use their experience gained in other sectors to help overcome these issues by applying a range of established techniques to any set of problems. Read more…
Credit teams in utilities are confronting similar hurdles to those already faced and conquered by the financial services industry. Jaywing consultants and analysts use their experience gained in other sectors to help overcome these issues by applying a range of established techniques to any set of problems. Read more…
So many well conceived projects falter due to bad data. We'll help you restructure and organise your data to make analysis and decisioning a whole lot easier and get the benefit sooner rather than later. Read more…
Good analysis and decisioning depends upon good data. We'll help you design your data warehouse with those end uses firmly in mind. Read more…
credit leads gives you real time access to people who are actively seeking credit. Read more…
Credit modelling covers all aspects of scoring, including some you may not have come across before. Acquisition scoring, behavioural scoring and scorecard monitoring will all be within your expectations. On top of that we perform lending scoring for your existing customer base, collections scoring to help you determine who to contact and how, insolvency scoring, a different approach to cut off setting, affordability modelling and risk based pricing modelling. Read more…
Bad data often means bad analysis and a distinct lack of insight. We will take a look at your systems setup, data validity, recency and history, and from this determine the strength of your platform to perform analysis. We'll make recommendations for change, and importantly we'll make sure you have a chance of implementing them. Read more…
Segmentation is not just for marketers. For example you can use a risk segmentation to optimise DCA allocation, or deliver risk-based-pricing based on a value segmentation. Read more…
Our consultants and analysts will review your current credit and business rules strategies for acquisition, cross sales, account management (limit increases, re-issues, authorisations, etc.), pre-delinquency and collections and debt recovery. We'll do this with your desired outcome in mind, be that operational efficiency, best practice, optimal returns, industry standards or audit preparation. Read more…
Our technical experts will help you to ensure you are using the most optimal decisioning infrastructure available according to your current set up, budget and timescales. This type of review can cover any facet of your systems; including application decision engines, portfolio management, account management and delinquency, batch scoring and campaign selections. Read more…
Credit score cut-offs have traditionally been defined to minimise risk based on an understanding of likely default rates around the margins, derived from historic data. We extend this traditional analysis to consider the different revenue metrics, such as attrition, take-up, spend and revolved balances in order to optimise the scorecard cut-offs by value rather than a high level view of marginal risk. Resulting in a more rounded assessment. Read more…
Clean data are vital to the success of any data driven activity. Jaywing has developed a full suite of data processing tools to support all your data processing requirements. Read more…
Behind all good analysis are nicely derived data. We can help you design your data strategy to make the most of the information you collect. Read more…
Creating marketing databases from the array of data within client organisations can be difficult yet they are vital to executing customer focused marketing that is integrated across channels. Jaywing provides you with a robust, low risk facility. Read more…
Data driven marketing ranges from large direct mail campaigns to integrated intelligent customer interactions. Wherever you are on your journey we can help you take achievable steps toward your ultimate goal whilst benefiting from the improvements along the way. Read more…
Jaywing analysts use their extensive experience in credit modelling to assess the debt for likely returns (based on your timescales), allowing for breakage rates and discounting cash flows, to arrive at a fair price. Read more…
With digital channels come masses of data, identification challenges and possibly a general sense of feeling overwhelmed. But knowing which data are useful it is possible to draw sensible conclusions about your online customers alongside your offline customers. And where the two meet marry it up for an altogether broader insight into customers' behaviours and motivations. Read more…
Digital Brain combines data interfaces, database management and decisioning technology overlaid with analytics, insight and Marketing know-how to provide a data and technology platform for managing complex real time customer interactions. Read more…
Digital Brain: Search is a brand new, first to market PPC Search product which understands the value of each click and allows marketers to make the most of their paid search expenditure. Read more…
Digital Collections improves the efficiency of pre-delinquency and collections activities. Read more…
Econometric modelling allows you to look at the relationships between the big influences on your business performance rather than looking at individual customer behaviour. Read more…
Foil provides you with bespoke fraud prevention models built from a large pool of known fraud data from a number of financial services providers. It's a simple process; you provide us with your known fraud data and we add it to the pool (and your data remains confidential from any other pool member), then provide you with your models. Read more…
Forecasting techniques cross a number of areas. Our expert analysts can help you with econometric modelling, revenue and sales planning, bad debt forecasting, recoveries forecasting and capacity planning. Our expertise also extends to call centre forecasting such as work force management and optimisation and dialler and call optimisation. Read more…
You can use our software and hardware infrastructure to host your credit and business rules and decisioning. This makes available a range of our existing products including smartdecisions and is tailored to meet your specific requirements across all elements of application and account management strategies. Our consultants will also help you develop, define and deploy your strategies and rules. Read more…
Insolvencies are on the increase and quite often come from just the kind of people who typically score well and are given large limits. As this is also likely to be the most valuable group of customers, up-front or ongoing identification of high-risk groups means you seek out even the most unlikely defaulters. We'll help you devise the best strategies for dealing with them. Read more…
Investigative analysis is about having people who really understand your data to hand to answer those questions you never knew you needed to ask, giving you the confidence to make important decisions, sometimes when you didn't even know there was one to make. We think this is a real opportunity for you to gain competitive advantage, especially given the recent explosion in organisational data. Read more…
Our portfolio of lists and inserts is full to the brim of carefully chosen opportunities for you to market to. All of our lists have been thoroughly profiled to give you as much information as possible when it comes to choosing the right list for your needs. You don't need to rely on trial and error, simply match the profile to the customers you are looking to recruit. Read more…
We regard list broking as consultancy by another name. Our brokers have a mass of market knowledge and experience to help you find the right prospects. But it is only by knowing exactly what you're looking for that will bring success. Which means we'd like to know about your products, your customers and what you've been up to in the past. Read more…
It's a well known fact that businesses need a range of skills to be able to survive and grow. To create an efficient and capable business, managers need to deliver change. Our Management Skill Development courses cover various areas including appraisals, interview technique, delegation and leadership.
Read more…
Customer insight encompasses various analytical techniques including profiling and segmentation, propensity modelling, value prediction and scorecards, investigative analysis and reporting. Read more…
Reporting sounds terribly dull but good reporting completes the cycle of analysis and drives the next round. And there is so much bad reporting out there we can't be the only ones keen to pull those needles from their haystacks. Read more…
We'll help you develop your media plan and get you the best deals available. Read more…
This course provides a simple, step by step, explanation of the Basel II Capital Accord focusing on the calculation of capital requirements for retail credit portfolios. Read more…
Consumer credit is subject to an ever evolving set of regulatory requirements. This course explains the key principles underpinning each piece of legislation. Read more…
This course provides delegates with a fundamental understanding of the key issues involved in credit scoring. It takes a pragmatic look at how scoring works, the impact it has on your business and the importance of getting it right in order to make informed consumer lending decisions. Read more…
This course gives delegates a detailed overview of the different types of fraud trends and the systems and processes that can successfully be used to counter fraudulent activity. Read more…
Our open courses are perfect for upskilling your team in key credit risk issues including compliance, fraud prevention and Basel II. Read more…
We will start off by compiling a high-level overview of your portfolio then drill down and investigate important subgroups. This type of analysis is useful right across your business, for example tracking front end metrics such as accept / decline / refer volumes and reasons, through the product lifecycle (BTs, CLIs, cross-sells, up-sells), through to back end figures such as collection performance or new insolvency rates. Read more…
Put simply, finding out what your customers look like. We use your data and often combine it with other external sources to build a picture of your current customer base. Once you know that, you can begin to decide which customers you'd like more and less of. Read more…
The principle is straightforward enough; find out which customers are more likely to buy your stuff and concentrate on them. But the method and data used to the build the model will be key when it comes to how powerful the model is, and therefore how much it costs you to make those sales. Our analysts will sniff out the key data to use and like nothing better than a big Gini (not of Aladdin fame though). Read more…
Provisioning well means you have just the right balance of risk and security. Hold too much capital to cover money owed and it isn't free for use elsewhere. Hold too little and you put the business in jeopardy. Our thorough methodology for creating or enhancing provisioning models will stand you in good stead to meet the challenges of bad debt. By understanding the factors that contribute to provisions, more meaningful business targets can be set. Read more…
Predicting short and long term returns has become a key factor in P&L planning as well as optimising collections strategies. We can contribute to the whole process; from forecasting recoveries to assessing whether internal collections, external recoveries, or debt sale would be most appropriate based on the NPV. Read more…
Understand the importance and relevance of compliance and the effect it has on your business. We offer advice, guidance and training to keep you bang up to date in this demanding and ever changing area. Courses include the Data Protection Act, Anti-Money Laundering and the Banking Code. Read more…
Using value modelling and behavioural scoring we identify the best groups to reprice and the appropriate APR within each segment. This also takes into account the impact on attrition, future spend, interest income and balance movement. Read more…
A Jaywing risk compliance review looks at the regulations that affect your business. We understand the major issues and can offer impartial advice that delivers a flexible and pragmatic approach to compliance. Read more…
New business monitoring is used to examine the quality of recently acquired applicants and the impact that the scoring process has on mitigating credit risk. We also look at the referral process and how the combination of credit scoring, policy rules and manual underwriting are used in application decisions. Read more…
Segmenting your customers into identifiable groups isn't new (although it is surprising how few have a segmented database) but the key to a good segmentation is that it can be used universally across a business and that you can actually identify customers to place in each segment from the data you collect or are happy to pay for. Read more…
signals is a fully managed service that takes the guesswork out of targeting your campaigns, catching your audience at exactly the right time for key events such as having a baby, celebrating children's birthdays or moving house. By using event data effectively you can typically expect a two to three times better response rate. Our current suite of products includes signals - moving house, signals - new baby and signals - kid's birthday.
Read more…
signals - kid's birthday is ideal for children's gifts, savings products and children's party products. Read more…
The home moving event is a significant opportunity for acquisition and sales for financial services, home entertainment, telecoms, utilities, DIY, brown and white goods, furniture and many more. Our exclusive data partners provide access to 95% of home movers. Read more…
signals - new baby is ideal for maternity products, baby products, nursery products, loans, life assurance, media, cars, and more. Read more…
signals risk allows credit managers to identify exactly when people have moved. The result is more efficient follow up of gone aways and improved opportunities to collect debt associated with a property. Read more…
smartconnect - risk is a free, one day event on 30 September 2009 aimed at providing practical guidance to senior people in the risk sector. Read more…
smartdecisions enables users to make smarter credit decisions by making multi-bureau searches. Now with three levels of access, its modular approach makes it even easier to get the functionality and level of integration you need. Read more…
smartdecisions connect is the simplest level of access, providing data from all three UK credit bureaux via a single online link. Read more…
smartdecisions combine is the second level of access; merging, de-duplicating and combining data from all three UK credit bureaux in the format of your choice. Read more…
smartdecisions complete is the full multi-bureau solution that handles the implementation of rules and processes which ensure bureaux searches are optimised for the current applicant Read more…
smartfraud is a postcode level indicator of fraud risk that can be used at every stage of the customer lifecycle. It is a powerful fraud score built using our database of over 100,000 applications and known fraud cases combined with a range of lifestyle data. It's both easy to use and easy to integrate with your existing tools and can be used in Financial Services, Insurance, Utilities, Telcos and Retail. Promote - avoid marketing to potential fraudsters
Apply/Quote/Supply - determine price or payment terms or decline according to fraud risk
Manage - identifies suspicious address changes indicative of account takeover
Deliver - protect plastics and goods through delivery strategies based on fraud propensity
Collect & Recover - avoid wasting time chasing debt most likely to be fraud and divert to fraud processes Read more…
When you place your debt with a third party to collect, in either your name or theirs, you will want to make sure they are right for you and your customer. smartplace gives you help and advice on choosing the right agents for you as well as using analytical techniques to optimise placements based on the type of debt and customer and the differing strengths of the agents. And you could see recovery rates improve by up to 1/3. Read more…
In this environment it is no longer reasonable to be driven by one-dimensional goals and targets. The market is sophisticated and unless your approach to tackling it is too you'll be fighting a losing battle. Read more…
|
