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July 03, 2009
Malcolm Clifford, examines the tools that may alleviate the pressure on collections teams and yield results.
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Steve Denby discusses how multi-channel strategies can reduce the strain on human resources.
May 14, 2009
Nick Evans discusses why understanding customer value is vital when prioritising which customers to invest in and engage with.
May 07, 2009
Steve Finlay discusses over-indebtedness and responsible lending in this extract from his new book Consumer Credit Fundamentals, 2nd Edition