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Steve Denby

Chasing payment - utility debt collection communication strategies

Steve Denby discusses collections activity in the utility market. … Read more


Jane Crossley

Iron fist-style safeguards in velvet gloves

Covering your transactional website in the cyberspace equivalent of barbed wire may help prevent … Read more


Malcolm Clifford

Is it time for a volunteered personal information strategy?

The proliferation of personal information management services is having a profound impact on CRM. So … Read more


Nick Evans

Rapid reaction to new data is what's required

If real-time consumer insight has the potential to have such a significant impact on the media … Read more


John Brodie

Why direct marketing is back in fashion

John Brodie responds to an article in MyCustomer.com about why direct marketing is back in fashion. … Read more